Shipping policy

Last updated: 30 September 2026

This policy explains where we deliver, how much it costs, how long it takes and what to do if something goes wrong. For any question, email contact@curvya-care.com with your order number.

1. Where we deliver

We deliver to every country listed at checkout. If your country is not listed, we are not able to deliver there yet.

2. Delivery costs

• Free tracked delivery on orders above the free delivery amount shown on our site and in your basket, in your local currency.
• Low-cost tracked delivery on orders below that amount.

The exact delivery price for your address is always shown at checkout before you pay.

3. Delivery times

Orders are usually dispatched within 1 to 3 working days and delivered within 4 to 12 working days, depending on your country. In all cases, we deliver your order within 30 days of your purchase, unless another date has been agreed (for example for a pre-order). Delivery times are estimates and may be longer during busy periods or because of carrier or customs delays.

4. Tracking

When your order ships, we email you a tracking number. You can also follow your parcel on our Track My Order page.

5. Pre-orders

Some products may be available on pre-order. The expected dispatch date is shown on the product page and in your order confirmation. Payment is taken when you order. If your order contains pre-order and in-stock items, the whole order ships together. If the dispatch date changes, we will let you know and you can cancel for a full refund before dispatch.

6. Taxes and duties

Some countries may charge import duties or taxes on delivery. These are the responsibility of the person receiving the order.

7. Your delivery address

Please check your address carefully at checkout. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a parcel is returned to us because the address was wrong, it was not collected, or delivery or import charges were refused, we can re-send it once the delivery cost is paid again, or refund the products excluding delivery costs.

8. Late, lost or missing parcels

If your parcel has not arrived after the estimated delivery time, or the tracking shows it as delivered but you cannot find it, please check with neighbours and your building first, then email us within 30 days of dispatch. We will open a claim with the carrier. If the carrier confirms the parcel is lost, we will send a replacement or refund you.

9. Damaged or incorrect items

If an item arrives damaged or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you. We may ask you to return the item.

10. Your rights

This policy does not affect your statutory rights under the consumer laws of your country.